e-bills

Bank of America E-Bills

Bank of America just sent me an email about some changes they have planned for e-bills from American Express. Because of the problems that were caused when Chase’s e-bills were failed to be delivered to Bank of America, I’m going to post the contents of the email for everyone to read. If I understand the email correctly, the changes will be an improvement, and existing, non-recurring payments will be executed, but recurring payments will need to be reconfigured using their new system.

Here’s the contents of the email I received:

As a reminder, Bank of America will offer an enhanced e-Bill service for your American Express Card beginning in November. As a result of this change:

In November, your current e-Bill Service for your American Express Card will be discontinued so that our systems can be upgraded.

When the upgrade is completed, you will be able to enroll for the new e-Bill service for your American Express Card. (Please note that this upgrade is expected to take no longer than 3 days.)

This new enhanced e-Bill service will allow you to view a PDF replica of your American Express paper statement through your Bank of America Online Banking service.

You can continue to pay your American Express bill through Online Banking, even if you elect not to re-enroll for the upgraded e-Bill service.

Any payments you schedule to your American Express Card will be processed as directed, even if your selected payment date is after the upgrade. However, if you use the automatic payment feature to pay your American Express e-Bill, no additional payments will be automatically scheduled after the upgrade. To continue using automatic payments, you must re-enroll for this feature after the upgrade is complete.

We sincerely apologize for any inconvenience this may cause. If you have any questions regarding this message or the effect this upgrade will have on your Online Banking service, please contact Customer Care at 1-800-933-6262 and our representatives will assist you.

UPDATE November 6 2007: I just checked my Bank of America account and the automatic payments I’ve setup there, and nothing has changed. What’s the deal?