Citibank sent me a letter today with an update to the Home Depot Business Credit Card Rewards Program. The program used to feature 1 point for regular purchases, and 2 points for Home Depot purchases. Now it features 1 point for regular purchases, 2 points for gas, pharmacy, and grocery store purchases, and 3 points for Home Depot purchases.
This is a good improvement to a great card. Thanks Home Depot and Citibank!
As a test to make sure payment arrives and is credited to the right account, I made a small payment of $10 from my Bank of America account to my FIA Card Services account using the online bill payment system to my FIA Business card, using the zip code mentioned in my last post:
I just logged into the FIA Website and it hasn’t show up yet, though Bank of America shows it as been processed. I’ll check again tomorrow and update this post. Bank of America is in a bizarre position with the FIA Card Service; they are offering a credit card branded for other banks - i.e. their competitors! My FIA Card Services MasterCard is branded as a TD Banknorth Business Card. It almost makes sense that they are providing poor customer service because of this tenuous relationship with the customers of their competitors. If a customer of a TD Banknorth Business Card, supplied by FIA Card Services, is dissatisfied, will they be disappointed by TD Banknorth, FIA Card Services, or Bank of America? What do you think?
UPDATE June 1, 2007: The test worked. My deposit from Bank of America’s online banking system worked fine. Now I’ll setup two payments per month.
This product name is a mouthful! My new “FIA Card Services MasterCard Platinum Plus for Business card” (yes that is the full name of the card) arrived today. It is a TD Banknorth branded card that really has nothing to do with TD Banknorth. MBNA used to allow retail banks the ability to offer these types of cards to their business customers, and that relationship made sense because MBNA was only a credit card company. Since Bank of America bought MBNA awhile back, I’m not sure how well that scenario works anymore.
That could be the reason that FIA does not make their relationship with Bank of America that obvious, but there is no denying it: FIA Card Services is owned by Bank of America. So think about it, what are banks like TD Banknorth doing offering credit cards issued by their competitor Bank of America? I have no idea!
For more information, check out the FIA Card Services Archive here at Informed Banking. Of note, Brian writes in that he’s disappointed with some of the changes he’s experienced since the change from MBNA to FIA. What about you? Are you finding the changes to be negative as well, or are you getting good results from FIA? Let us know! Feel free to submit a comment or send us an email at staff [ at ] informedbanking [ dot ] com. Thanks!
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